PHOENIX prides itself on providing the best quality care even
before you walk through our doors for your first appointment.
Prior to your initial visit, please print the Patient Information
Form located on the left side of this page and Tell Us Why You
Chose PHOENIX. Bringing these completed forms to your initial
visit will allow more quality time for you to spend with our expert
therapists so you can quickly get on the road to recovery. If
you are not able to print and complete the forms noted, please plan
to arrive at your first visit 15 minutes prior to your scheduled
appointment time where you can then complete the necessary
What to wear - For each therapy visit, you want to
wear comfortable, loose fitting clothing that will not restrict
movement. We ask that you wear clothing that allows us to
gain easy access to the injured part so that we can properly
examine your injury.
During your initial visit, your insurance and
pertinent billing information will be gathered and the front office
staff will give you a complete explanation of your benefits.
It is an insurance requirement that co-pays are to be rendered at
the time of service. We will bill all appropriate insurances
and submit claim forms on your behalf. We realize patients'
concerns when it comes to reimbursement from their insurance
company. That's why at PHOENIX, we contact your insurance
carrier to find out exactly what your policy covers for your
particular therapy service so you will know how much your insurance
will pay for treatments and/or if you will incur any additional
out-of-pocket expenses. Please note however, our process of
verifying coverage in no way guarantees payment for our services
and it is ultimately your responsibility to know your insurance
coverage limitations with regard to specific services. You
will be held liable for the payment of services. If for any
reason you are not able to provide payment at the time of service,
our billing office (888) 644-PRHS is available to help you develop
a reasonable plan for payment.
Pay your medical bill online here:
Additionally, during your initial visit, you will sit down with
a physical/occupational/speech therapist that will review your
complete medical history and thoroughly examine you. When
integrated into the patient's therapy care, the initial evaluation
becomes a safe and reliable means to accurately reach a diagnosis
and only then make the appropriate treatment plan. Through
close communication with the physician, each therapist at PHOENIX
works together with his or her patient to develop specific
individual treatment programs. The therapist will design an
individualized program of exercises and activities for your
specific injury to promote the ability to move, reduce pain,
restore function and prevent disability or further injury.
Not only will your diagnosis and treatment plan be explained in
detail but you will also have the opportunity to ask any questions
that you may have. You are encouraged to ask questions and/or
bring a family member or friend to help you comprehend all that is
discussed during your initial evaluation.
At the end of your visit, you can schedule your follow-up
appointments with our front office staff with times convenient to
your schedule. We provide flexible hours to meet each
patient's needs. We have alternative and flexible appointment
times available to accommodate work schedules, school schedules and
patients with children. Please arrive on time for your
appointments so we can stay on schedule and meet the needs of all
After you check in at the front desk, your licensed
therapist will begin to lead you through your therapy
routine. Our healing process begins with a very personal,
one-on-one approach. Each patient has one therapist who is
dedicated to his or her case, from the very beginning all the way
through recovery. We take this dedicated therapist approach
because we know the importance of individualized care for
successful rehabilitation. Providing individualized care
allows the therapist to monitor your progress and modify our plan
of care as needed throughout your recovery.
When all of our treatment goals have been achieved,
our therapist will create a comprehensive home exercise program
tailored to your specific needs so you can keep yourself in good
health and prevent future injuries.