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Current Openings

Whether you are changing careers, re-entering the work force or relocating to a new neighborhood, PHOENIX may have an opportunity suited just for you. See where we are currently hiring…

Technical Support Analyst

Location - Corporate Headquarters

We are in search of a candidate to join our exceptional team of employees full-time, in the role of Technical Support Analyst  at the Company headquarters in Blairsville, PA.   Under the direction of the Vice President of Technology, this position will be responsible for providing technical user support as well as hardware configuration and deployment.

 

ESSENTIAL FUNCTIONS 

- Provide main point of contact for technical support for all levels of the organization.
- Prioritize and appropriately escalate issues to assure timely problem resolution. Carry out fact-finding and analysis of problems; determine most effective problem resolution procedures.  Suggests, tests, implements, and evaluates solutions.
- Provide detailed documentation of all configurations, changes, incidents, and problems.
- Remotely support pc workstations, laptops, printers, scanners, network issues.
- Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
- Recommend changes in software and hardware to improve computer capabilities.
- Configure and deploy workstations, printers, scanners, and networking equipment in multiple states.
- Travel to remote locations as necessary.
- Use help desk software to document incidents, solutions, changes, and service catalog items.
- Monitor operations of in-house data hosting environment and processes.
- Understand and apply security principles, especially healthcare related regulations. 

 

QUALIFICATIONS / REQUIREMENTS 

- Associates degree in Computer Science, Information Technology or related discipline.
- 2 - 5 years of experience, within a corporate environment, preferably healthcare related.
- Experience with Windows 7, 8.1, 10; technical certifications a plus.

 

PHOENIX offers a competitive salary and benefit package that includes paid vacation and holidays, and optional participation in health, dental, vision, life and disability insurances, and 401k plan. 

Interested candidates should send resumes to Michelle Simpson - Human Resources Coordinator at msimpson@phoenixrehab.com  

EOE

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Contact

PHOENIX Rehabilitation and Health Services, Inc.
430 Innovation Drive
Blairsville, PA 15717-8096

Phone: 724-343-4060
Toll-Free: 888-644-7747
Fax:724-343-4068